Never ask for assistance from Virgin Airline attendants when boarding a plane!
Particularly if you are 
disabled – Do NOT ask for assistance when boarding a plane!
My sister suffers from a degenerative arthritis and is unable to lift anything higher than her own hips. While waiting for her to board the flight I made the mistake of asking for assistance for her to get her hand luggage on-board. I was shocked and appalled at the response we received. The attendant promptly weighed her bag and informed her it was 3 kilos overweight. She had to take 3 kilos out and carry it on-board in another bag. Even more appalling was the sight of my sister lugging all three bags down the corridor to the plane herself. Assistance what assistance. This is a disgrace and I cannot believe that people can be so inconsiderate and cruel. Virgin airlines has lost a customer today!
Kats Thoughts On: 
I got a reply from Virgin after I wrote them a letter of complaint. I was pleased they actually answered my email they have assured me that they will pass my complaint onto the management team so there ya go at least they listened.